Shipping policy
📦 Processing Time
All orders are handmade with care! Please allow 2-4 business days for processing before your order ships. During holidays or collection launches, processing may take a bit longer — thank you for your patience and support!
✨ Shipping Rates
Shipping is calculate at checkout depending on your location.
Shipping is available within the U.S. at this time.
🕊️ Delivery Times
Once shipped, delivery typically takes 2–4 business days, depending on your location and carrier delays.
All packages ship via USPS Ground Advantage or First Class Mail with tracking.
📬 Tracking Your Order
You’ll receive a shipping confirmation email with tracking once your order has shipped.
Please allow up to 24 hours for tracking to update.
🔁 Lost or Delayed Packages
Southern Scent Co. is not responsible for lost, stolen, or delayed packages once they leave our hands. However, we’re always happy to help track your package or file a claim with USPS if needed — just reach out!
❗ Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for packages sent to incorrectly entered addresses.
🤍 Questions?
If you have any concerns about your order, don’t hesitate to DM us on Instagram @southernscentco — we're here to help!