Refund policy

Because all of our items are handmade, made-to-order, and scent-customized, we do not accept returns or offer refunds at this time.

Each order is carefully crafted with love and inspected before shipping to ensure the highest quality. Minor imperfections or slight variations are normal and part of the handmade charm!

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🕊️ But if there’s an issue...

If your order arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll do everything we can to make it right.

RDM us on Instagram @southernscentco with your order number and photos if needed.

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We appreciate your understanding and support of our small business — every order truly means the world to us 🤍